第九部分：解决问题的能力
问：你怎么样衡量你工作中的成功？?
答：我凭客户的反映来衡量。客户打电话向我推荐新顾客时，我了解他们感觉与我合作愉快。但我觉得拉住老顾客比取得新顾客更令我感到满足。大家有尝试新企业的趋向，由于那类新公司拥有好的声誉或商品，但客户第三光顾是出于他们信赖已打造起的合作关系。
你要依据哪种结果或证据评估工作的成功？哪类反馈或奖赏规范对你要紧？面试官想证实这类需要能在工作中得到满足。??
Q:How do you measure the success of your work?
A:I measure reactions of customers.When my customers call me with a referral,I know they?re happy.And I have to say that repeat business to me is more satisfying than winning a new account.People have a tendency to try a new company because of that company?s reputation or product,but they come back because of the relationship they?ve learned to trust.??
问：你做事符合实质吗？?
答：一般我能找出潜在的问题，即便问题并不显眼。我想起一位投资银行家，他听过大家的金融不动产课程，并问大家为何东京投资集团很难吸引当地投资。很多工商管理硕士尝试从一系列复杂是什么原因去考虑，但我觉得这与飞速摆脱市场不利原因有关，是非流动性投资引发的问题。我是说，假如主要投资当地不动产且通货膨胀已经使货币价远高于黑市价，投资者会感到不稳定，如此一来，结束投资就成为投资者的最佳选择了。
向面试官举例说明你用过的实质可行的办法。如何才算是简单明了且又是最好的解决方案？别的人忽视了明显的问题吗？在这个事例中，你要更多地显示出知识性技能而非专业技能。??
Q:How practical or pragmatic are you??
A:I can usually pick up on an underlying1 problem,even of it?s not too obvious.I recall an investment banker who visited our real?estate?finance class and asked us what might cause the Tokyo investment community a problem in attracting local investment dollars.A number of finance M.B.A.?s in the class started trying to think of some complicated set of reasons.I decided2 it would have to do with getting out of a bad market quickly,and that a nonliquid investment would create problems.I said investors3 would be unsettled if the primary investment is local real setate and inflation has caused the paper value to exaggerate the real street value.As it ended up,that was the answer he wanted.??
问：你怎么样把握对事实和对直觉的判断？?
答：事实确实要紧，但大家一般忽视了时效的影响，尤其是在做市场调查时。在一次调查中，我对涉及到的价格数据感到不对头，我怀疑客户会不会像调查所示的那样花很多的资金购买新车。因此，大家停下来并等候最后一季的价格结构。当利率攀升时，大家卖出了更多的车，而大家的对手却只能等待。
描述你曾靠直觉来处置问题，那类问题假如根据事实或常规步骤来处置的话，将会处置得一团糟。说明你拥有突破常规去解决问题的能力。??
Q:How do you balance your reliance on facts with your reliance on intuition?
A:Facts are important but often neglect pointb in?time influences,especially with market research.One survey that I was uncomfortable with involved pricing data that was collected just after a major presidential election.The timing4 caused me to doubt that consumers would really spend as much as the survey indicated they would for new cars.So we ended up holding on to the last quarter?s pricing structure.We sold more cars while,as interest rates climbed,some of our competitors had expensive inventory5 carryover.??
问：在你上一份工作中最大的困难是什么？?
答：我要让对电脑一窍不通的老雇员同意邮件系统。第一，我说明了降低用纸的需要；然后，我决定打造一个临时的邮件账户，这个系统设有每天一谜，哪个如果答对了就把哪个的名字记在该周的图表上。每周图表上有名字的员工可以到当地一家很好的饭店享用四人套餐。这个办法就如一个非常不错的设计策略一样促进大伙用邮件系统。
面试官想知道应试者在他上一份工作中改进的地方。假如你被问到这种问题，不要只不过抱怨而不说明解决方法。不要仅仅指出问题，更要证明你有能力提出解决方法。??
Q:What was your greatest problem in your last job?
A:I had to get longtime employees with few or no computer skills to embrace a new e?mail system.I started by explaining the need for less paper in everyone?s job.Then I decided to create a temporary e?mail account with one daily riddle6 on the system;everyone who responded correctly got their name put in a weekly drawing.Each week for one month a person from the drawing got dinner for four at a nice local restaurant.This approach went over well as a device to get people to use the system.??
问：谈谈你没预料到的问题？?
答：我的上司要我解决正在实行的时间表的问题。我没意识到在这类问题下工作的人会把我当成敌人。当我意识到的时候，我已做了一部分基础工作了。假如我先问一下他们的想法，我就能早一点让他们支持我的做法。
这个问题需要你谦逊，但也使你能从这件事情得到教训。你还了解了什么？这次历程怎么样使你的判断力得以提升？??
Q:Tell me about a problem that you failed to anticipate.
A:My boss asked me to solve an ongoing7 scheduling problem.I failed to realize that the person who had lived with the problem would see me as an antagonist8.By the time I realized it,I?d already done some of the groundwork.If I'd started by asking for the person?s opinion,I would have been able to get him on my side early on.
